Who you are dealing with
One engineer, no layers
Support Adelaide is an owner-operated practice serving small and medium businesses across metropolitan Adelaide. Work is done remotely by default, with onsite attendance arranged when a job needs hands on the hardware. No call centre, no ticket queue, no lock-in.
Aaron Blake Waltman
Founder and engineer · Support Perth IT Pty Ltd
I set this up after watching too many small businesses pay a great deal for IT support that arrived slowly, explained nothing, and treated them as a reference number. The intention here is unremarkable and deliberately so: be the engineer you can ring directly, say what is actually wrong in language you can repeat to your accountant, fix it, and charge a rate you can predict before the work starts.
- Microsoft 365 Specialist
- Google Workspace Admin
- Cyber Security
- Essential 8 Compliance
- Business Automation
- AI Automation
How the engagement runs
Four commitments that hold on every job, first one to the hundredth.
Direct access
You speak to Aaron, who is also the person diagnosing the fault and doing the work. Nothing is triaged by someone reading from a script, and no context is lost in a handover.
Predictable pricing
$180/hr ex GST, billed with a one-hour minimum and 30-minute increments after that. No call-out fee in metro Adelaide, an invoice the same day, and projects quoted in writing before they begin.
Remote first, onsite when it matters
Most faults are cleared in a secure remote session, often within minutes of the call. When work is genuinely physical — cabling, a hardware swap, a fit-out — an onsite visit is arranged, with no call-out fee inside metro Adelaide.
Nothing to lock you in
A single job or the ongoing managed IT support Adelaide firms hand over entirely, entirely your call. Month to month, cancellable at any point. The arrangement should continue because it is working, not because a term says it must.
Where we work
Metropolitan Adelaide in full: the CBD grid and North Terrace, the Kent Town and Norwood strips, the northern corridor through Mawson Lakes and Salisbury up to Gawler, south to Noarlunga, and into the Hills. No call-out fee inside that area. Remote support reaches anywhere in Australia.
Owner-operated by Support Perth IT Pty Ltd · serving Adelaide remotely, onsite by arrangement · available 7 days, ACST
Where would you like to start?
Ring, write, or take a slot in the calendar. A reply follows within hours, any day of the week.